Thank you for shopping at shop. This Shipping Policy explains how we process, ship and deliver your orders, so you always know what to expect.
Order Processing Time
- All orders are processed within 1-3 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an email notification with tracking information once your order has been shipped.
Shipping Methods and Delivery Time
We offer a range of shipping options to suit your needs. Estimated delivery times depend on your location and the shipping method you choose at checkout:
- Standard shipping — approximately 7-15 business days.
- Express shipping — approximately 3-7 business days.
Please note that delivery times are estimates and may be affected by customs clearance, public holidays or unexpected delays in your country or region.
Shipping Costs
- Shipping costs are calculated at checkout based on your delivery address and the shipping method selected.
- Free shipping is available on qualifying orders — check the product page or checkout for details.
- Any customs duties, taxes or import fees levied by your country are the responsibility of the recipient, unless stated otherwise.
Order Tracking
Once your order is shipped, you will receive a tracking number by email. You can track your package at any time using the tracking link provided, or by logging into your account and visiting your order history.
Address Accuracy
Please make sure your shipping address is correct and complete when placing your order. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address. If you notice an error in your shipping address, please contact us as soon as possible.
Delivery Issues
If your package has not arrived within the estimated delivery time, please contact us and we will help you track it down. In the case of lost or damaged packages during transit, please refer to our Return Policy or contact our support team for assistance.
Contact Us
If you have any questions about our Shipping Policy, please do not hesitate to contact us through the Contact Us page.