At shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, this Return Policy explains how you can return a product and request a refund or exchange.
Return Eligibility
You may return most items purchased from our store within 30 days of receiving your order, provided that:
- The item is in its original condition, unused and unwashed.
- All original tags and packaging are intact.
- You have your order number available.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been used, washed or damaged by the customer.
- Items marked as final sale or non-returnable on the product page.
- Perishable goods and items that raise hygiene or safety concerns.
How to Request a Return
- Contact us through the Contact Us page within 30 days of receiving your order.
- Provide your order number and the reason for the return.
- Our support team will guide you through the return process and provide you with the return address if needed.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund:
- Approved refunds are issued to your original payment method within 5-7 business days.
- The time it takes for the refund to appear on your account may vary depending on your bank or payment provider.
- Shipping costs are non-refundable unless the return is due to a defect or an error on our part.
Exchanges
If you received a defective, damaged or incorrect item, we will gladly replace it at no additional cost. Please contact us within 30 days of receiving your order and we will arrange the exchange for you.
Late or Missing Refunds
If you have not received your refund after the stated processing time, please first check your bank account again. If it still has not appeared, contact your credit card company or bank — it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us and we will look into it for you.
Questions
If you have any questions about our Return Policy, please feel free to reach out to us through the Contact Us page.