We want you to love your Orvellay purchase. If something isn’t right, we’re here to help.
Return Window
You may request a return within 30 days of delivery.
Eligibility
To be eligible for a return, items must be:
- Unused, undamaged, and in original condition
- In original packaging, with all included hardware or accessories
- Accompanied by proof of purchase (order number)
Non-Returnable Items
The following cannot be returned:
- Custom or personalized items
- Final sale or clearance items
- Gift cards
- Items damaged by misuse, improper installation, or normal wear
How to Start a Return
Contact us through the contact form on orvellay.com with your order number and reason for return. Our team will provide return instructions. Please do not ship items back without authorization.
Return Shipping
- If the return is due to our error (wrong, defective, or damaged item), we will cover return shipping.
- If the return is for personal reasons (change of mind, no longer needed), the customer is responsible for return shipping costs.
Refunds
Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged or incorrect, contact us within 7 days of delivery with photos of the item and packaging, and we will make it right.
Exchanges
If you’d like a different item, please return the original and place a new order for the fastest service.